A hosted PBX system is no different from a normal hybrid phone system when it comes to headsets. Customers think that because they have IP phones they require special headsets but they don’t.
A normal corded office headset or wireless headset is designed to work with IP phones as well. It is becasue they connect to the IP handset and not the system itself. Most IP solutions, of quality, offer wideband audio. This is a larger frequency response range that delivers a richer, more natural sound. In years gone by office headsets only offered narrow band solutions. However, better office headsets now offer both becasue they understand that many clients will be using them for Unified Communications (UC), where they will share the one headset across a range of different devices (desk phone, PC and mobile). So these Plantronics office headsets, as well as Sennheiser and Jabra, will automatically switch between narrow and wideband audio depending on the device in use.
IP Softphones for Hosted PBX systems are different.
Where people start to look for special headsets is if they are using soft phones from companies like Avaya, Cisco, Ericsson LG, Alcatel etc. This is where you don’t want an office headset. It’s better to go for a VoIP softphone headset. They are usually only designed to work with computers, some do more, but for a normal softphone user they are ideal. They offer a USB connection and wideband audio for any models that have been optimised for Voice Over Internet Protocol (VoIP).
Better hosted pbx solutions offer both IP handsets as well as softphones (virtual phones) so it really depends which your staff will be using as to which headset is best.
If you buy a cheap IP softphone headset be aware that it may not offer noise cancelling or wideband audio. These are features you want for staff in an office environment. There are cheap VoIP headsets out there but they are only really designed for basic PC use and calling them IP softphone headsets is taking a few liberties when you compare the audio quality.
Speak to one of our friendly experts at Simply Headsets about finding the right headsets for hosted pbx systems today and they’ll point you in the right direction in no time.