If you’ve managed to avoid the NBN rollout so far, you won’t be able to for much longer. And while ads would have us believe that it’s a simple exercise, the truth is that it can seem confusing and overwhelming for a lot of businesses.
When it comes to your headset, there’s a few things you will need to know in order to make sure that everything keeps working as it should. While your headset itself isn’t directly affected by the NBN, your phones are, and not in a small way.
All phone lines will have to switch to the NBN
Your phones as you know it are about to face some major changes, and that’s because existing phone lines will no longer work. When the NBN is rolled out in your area, existing copper infrastructure will either be removed, or used differently so that wall socket you currently use for your phone will be made redundant.
From now on, all phone calls will be made using VoIP (Voice over Internet Protocol), which is just a fancy way of saying, ‘phone calls over the internet’. In the case of most businesses, your phone system will use a type of VoIP called SIP (Session Initiation Protocol). You phone system will connect to a data service, rather than a phone outlet in the wall.
If you’re using a desk phone to connect your headset, making sure your phone works with the NBN is crucial. But when you switch, not just any old phone will be able to make VoIP calls.
Will your phone work with the NBN?
VoIP sends and received digital data over the internet, and so ANY phone will have to be IP enabled (Internet Protocol) in order to make VoIP calls. There’s generally two scenarios at this point:
- If your phone or PBX system is younger than around five years, there’s a good chance it’s IP enabled, and you’ll be able to connect it easily to a VoIP or SIP service. In this case your headset will function like normal.
- If you have an older system that sends and receives analogue data, your phone will not be able to understand the digital data used by VoIP. In this case, your phone won’t work, and neither will your headset.
But there is a solution – enter the ATA
There’s a handy little device called an Analogue Telephone Adapter (ATA) that will connect between your analogue phone and your internet service. It translates information into digital data that can be sent and received over the internet.
When you connect using an ATA, your phone will be able to use VoIP, and it will work just like an IP enabled phone would – and so will your headset.
Getting the right advice
As we mentioned earlier – the NBN isn’t as simple as it’s made out to be on the television. There are a few steps involved, and making sure you’ve got the right advice from a provider you can trust can mean the difference between spending a fortune and saving a packet.
There are providers who will take advantage of people’s ignorance, telling businesses that they need new PBX systems, phones, and headsets. It’s simply not true.
But we’re headset experts, not NBN experts, so when we get some techy questions from our customers, we recommend they get in touch with SpringCom, a telco provider that goes out of their way to tailor a solution for your needs and budget. They also offer an NBN-ready audit to make sure your switch to the NBN goes smoothly. You can give them a call on 1300 857 194.