Sennheiser and their headset “comfort call” philosophy.
Constantly connected. That’s the world of today whether you’re in a contact centre or an office. To Sennheiser, Comfort calls means having a headset as the perfect companion for your desk phone, PC/softphone, and/or mobile phone, allowing you to make hands-free calls in comfort as you keep in touch with your customers and colleagues. It also means knowing that when wearing a Sennheiser call centre headset, your voice always comes through loud and clear, and that you never have to strain to hear. Rest assured, you’re always 100% protected from acoustic shock and sudden surges in volume with Sennheiser ActiveGard™ – so you can talk in comfort as long as you like.
Checkout this great video about a progressive call centre in the UK that deployed Sennheiser centre headsets and the implications for them
About Sennheiser Communications
Sennheiser Communications combines the best of two worlds with the high-end audio and sound reproduction experience of Sennheiser, and the miniaturization and advanced digital signal processing technology of Oticon. This fusion allows them to create state-of-the-art call centre headsets that improve speech, intelligibility and listening comfort for all types of communications.
Sennheiser Communications designs and markets premium wired and wireless headsets for Unified Communications, contact centres and offices, mobile phones as well as for Internet Telephony, multimedia and gaming.
Putting you in charge – the Sennheiser UC Value Proposition
Sennheiser wired and wireless solutions deliver unrivaled premium sound quality, are extremely comfortable to wear, and incorporate their patented ActiveGard™ hearing protection technology. Whatever your requirements, Sennheiser’s UC4U headsets are specifically designed to excel your Unified Communications experience.
Binaural, monaural, DECT, Bluetooth®, wired, wireless. Whatever your UC needs, Sennheiser offer customised headset solutions that are compatible with a wide range of telephony products from global providers of enterprise communication systems.
Unified Communications and Sennheiser
Wherever you are, and whatever technology that connects you to the outside world, the well-designed and premium quality of Sennheiser UC-enabled headsets provides you with the most optimal Unified Communications experience.
In other words, Sennheiser aims to help you work more efficiently – by putting your key voice/audio asset in charge of all the available tools: telephony, e-mail, audio, video and instant messaging.
Sennheiser ActiveGard™ for your Call Centre Agents protection
Particularly in everyday office life, insufficient importance is attached to active protection for hearing. The working environment is sometimes very noisy and multitasking. For example, processing orders over the phone and keying the details into a computer often calls for high levels of concentration, and can be very stressful.
Heavy phone users such as call centre agents also run a constant risk of exposure to acoustic shock. An unexpected and extremely loud sound at the other end of the line can be enough to cause headaches, tinnitus or even irreversible loss of hearing. For all these reasons Sennheiser Communications developed ActiveGard™, an active protection system specially designed to protect against acoustic shocks for Sennheiser call centre headset users.
Headset users benefit from ActiveGard™ because the technology:
• Limits the sound pressure at a level of 103 dB (competitor headsets from 115 to 118 dB and EU and US regulations say maximum 118 dB)
• Reduces and removes dangerous energy from an acoustic burst
• Eliminates the distortion from an excessive incoming signal
• Keeps the volume of a sound peak at a safe and comfortable level
• Replaces the often too slow instinctive human reaction of covering ears or removing the source
• Allows safer and stress-free working when using a headset
How will your Sennheiser Call Centre headset be used?
Desk Users – with a fixed location
A typical desk-based user spends no more than 10% of their time away from a desk and is not required to answer calls when away from their workspace.
Office Users -on the move
A typical office-based user has an allocated desk, although due to the nature of their work they spend less than 80% of their time at their desk.
Field Users – out on the road
A typical field-based user has no dedicated desk within the office and no fixed location, and could be hot desking while out on the road.
How Noisy Is Your Working Environment?
Choosing the right headset can improve efficiency and productivity – especially for users who work for extended periods in open plan call centres and offices with high background noise levels. All-day wearers like call centre headset users want lightweight solutions that offer excellent sound quality and efficient noise cancellation.
That’s why all the Sennheiser call centre headsets for agents and offices are equipped with a noise-canceling microphone as standard. In addition, some Sennheiser call centre and office headsets also feature an ultra noise cancelling microphone. This is ideal in situations where colleagues are seated close to each other, or in very noisy environments, where background noise levels can interfere with your calls.
Monaural – one ear wearing style
Ideal for offices where you need to talk on the phone and keep one ear on what’s happening around you. The Sennheiser single-sided headsets deliver great sound to one ear, just like a traditional phone – but with your hands free. With a range of wearing styles and ear pads, you’ll easily find a Sennheiser headset that you can comfortably wear all day.
Binaural – 2 ear wearing style
Perfect for call centre agents, the Sennheiser double-sided headsets deliver your calls in quality sound, helping you to truly concentrate on your caller. The ear pads block out background noise, so you can keep your productivity high – and you’ll easily find a headset you can comfortably wear all day.
Sennheiser Call Centre and Office Wireless Solutions
Outstanding sound and comfortable to wear, Sennheiser wireless headsets make perfect companions for your call centre and office phones. Your agents can keep their hands free and make calls in comfort wherever in the office your busy life takes you.
In addition, the call centre agents hearing is protected from the dangers of sudden volume surges and acoustic shock with Sennheiser’s patented ActiveGard ™ technology.
Sennheiser DECT Technology
The Sennheiser DW Wireless Series use DECT radio technology. DECT is short for Digital Enhanced Cordless Technology and has become the universal standard in most parts of the world including here in Australia. Sennheiser DECT headsets operate on a specific range, found to be quieter than others. The phones also produce the sound themselves, allowing them to eliminate static and other distracting and lower quality sounds. Sound quality is better and clarity is easily attained.
DECT units also boast a much larger range than standard headsets. A larger range allows you to move around your office without worrying about losing signal. Similar to a dropped call on your mobile, cordless phones will be cut off when they are taken beyond their range.
To discover which of the Sennheiser call centre headsets are right for your agents please speak to our friendly team at Simply Headsets. We can also arrange a free Sennheiser headset trial so you can hear the quality for yourself first hand.