VoIP headsets are often the most misunderstood headset option we provide. Customers think that just because they have a IP phone system they need IP or VoIP headsets. This is simply not the case. If you use a physical phone handset, (Avaya, Cisco, Aastra, Linksys, Polycom. LG, NEC etc), it doesn’t matter if it is IP or not. Physical handsets DO NOT USE VoIP headsets – they use normal office corded or wireless headsets.
If you don’t use a handset but instead use a soft client or IP client this is a different matter. Here there are no handsets but rather everything is driven by your PC – your phone system is on the PC screen not on a phone handset. This is the instance where you do use VoIP headsets or USB computer headsets. [See our complete range of USB Computer Here]
To slightly complicate matters further, the difference between VoIP headsets and computer headsets is that the former have been optimised for wideband voice audio. A normal computer USB headset hasn’t been as they are primarily to listen to audio and voice is a secondary and rarely used option so they are simply not as good. Make sure that if you’re after VoIP headsets that you ensure it is IP/ VoIP or voice optimised otherwise your voice will not sound natural (this is what wideband audio does to increase the frequency response range).
VoIP headsets are also often confused with or called Unified communications headsets (UC). This is simply a misnomer. You see UC headsets are designed to work with a variety of applications such as computer, desk phone and sometimes mobile phone too. This is where the “unified” name is derived from. The one commonality of all UC headsets is they must work with your PC as well as other devices. So this is where the confusion lay. A true VoIP headset doesn’t need to work with other devices. However if you need to work with other devices then a UC headset would be the smarter choice as it does everything VoIP headsets do plus more. The downside is they will also cost more. [Browse the full range of VoIP Headsets here]
So if you’re still reading and your eyes haven’t crossed themselves in a state of confusion then remember that if you are using VoIP headsets and don’t have a phone handset then DO NOT buy a basic computer USB headset. The sound quality simply isn’t there and they aren’t designed to take the wear and tear of daily use. The speakers are inferior, the microphones are basic and they won’t offer features like advanced noise cancelling you need in office environments. Yes they are cheaper but there’s good reason for it. For example, a good VoIP headset will start at about $60+ whereas a computer USB may start as low as $20+.
Now if you’re only using the VoIP headsets for the occasional Skype call then a computer USB model may be completely adequate for personal use. If you want to sound professional for business applications then chip up otherwise you will regret it. You may also start to think the quality of your IP solution is average but in reality it will be the quality of the headsets you are using. So don’t throw the baby out with the bathwater until you’ve tried proper, purpose made, VoIP headsets with your IP telephony solution.
The smartest course of action is to speak to our staff for friendly, no obligation advice. All our VoIP headsets are covered by our lowest prices and 30 day satisfaction guarantees so you’ll always end up with the right headset for your IP/ VoIP or UC application. Whether you choose a Plantronics VoIP headset, Sennheiser or Jabra we can help and all are covered by genuine manufacturer warranties.